FAQS

How do I sign up for Umbilically App?

You can send us an email to info@umbilically.com and we will reply with the order form.

How can I access the getting started help file?

It is available for download by clicking here.

How do I login to the Umbilically App as a Teacher?

You will first need to login to your principle dashboard located here: https://umbilically.com/schooladmin with the credentials sent by us (if you do not have those, please email us on info@umbilically.com). On your principle dashboard you will need to create a teacher profile. You can then login to the app with the email address and password you used to create the teacher profile.

How do I login to the Umbilically App as a Parent?

Your principle will first need to login to your principle dashboard located here: https://umbilically.com/schooladmin with the credentials sent by us (if you do not have those, please email us on info@umbilically.com). On your principle dashboard they will need to create parent profiles. You can then login to the app with the email address used to create the parent profile.

How does the COVID-19 screening functionality work?

As a parent you will need to complete the pre-screening questions in the morning before dropping of your child at school. At the entrance to the school your answers will be reviewed and your child’s temperature will be taken. This information will be stored safely in a secure cloud. To access your pre-screening questions simply logon to the app and click on the menu icon in the top right corner.

What devices are supported?

We support both Android and IOS platforms for the parent app login, however the teacher app login only runs on an Android device. The principle dashboard is compatible with all major browsers.

How do I add a 2nd parent to access child profile?

Login to your principle dashboard on this URL: https://www.umbilically.com/schooladmin/. Click on ‘Children’ and click on ‘Child Profiles’. Select the child for who you would like to add the 2nd email address by using the drop-down boxes. Scroll down until you see ‘2nd parent email’ textbox.

How do I edit / complete child profile information?

Login to your principle dashboard on this URL: https://www.umbilically.com/schooladmin/. Click on ‘Children’ and click on ‘Child Profiles’. Select the child for who you would like edit / complete the profile information by using the drop-down boxes.

How do I review a teacher's chat activity?

Login to your principle dashboard on this URL: https://www.umbilically.com/schooladmin/. Click on ‘Teachers’ and click on ‘Chat History’. Select the teacher and the date ranges and click ‘Ok’.

How to switch teacher to 'Baby Teacher'?

Login the the Umbilically App as a teacher on your Android device. Click on the menu icon in the top right corner then click on ‘Settings’. Toggle ‘Baby Teacher’ option on.

How do I get more tech support?

Send us an email to support@umbilically.co.za or a WhatsApp to +27 71 403 0007